{"id":7331,"date":"2021-02-09T08:27:55","date_gmt":"2021-02-09T07:27:55","guid":{"rendered":"https:\/\/reineraiko.ch\/?page_id=7331"},"modified":"2024-03-04T10:13:20","modified_gmt":"2024-03-04T09:13:20","slug":"general-terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/reineraiko.ch\/it\/general-terms-and-conditions-of-sale\/","title":{"rendered":"General terms and conditions of sale"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1 fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\"><p><strong>Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9<\/strong><\/p>\n<p>Avenue de France 40, 1004 Lausanne, Switzerland<\/p>\n<p><strong>General terms and conditions of sale <\/strong><\/p>\n<p>I. Scope of application<\/p>\n<p>II. Service<\/p>\n<p>III. Conclusion of the contract of sale<\/p>\n<p>IV. Prices and terms of payment<\/p>\n<p>V. Delivery<\/p>\n<p>VI. Warranty<\/p>\n<p>VII. Responsibility<\/p>\n<p>VIII. Intellectual property and data protection<\/p>\n<p>IX. Final provisions<\/p>\n<p><strong>I <\/strong><strong>Scope of application<\/strong><\/p>\n<p><strong>\u00a0<\/strong>1.1 \u00abRaiko Lashes &#038; Beauty\/ Reine Raiko beaut\u00e9\u00bb offers an e-commerce service specializing in eyelash extensions (sale of products for professionals and eyelash extension training) edited by Mrs. Raisa Schiopu.<\/p>\n<p>1.2\u00a0These general terms and conditions of sale (hereinafter: GTC) apply to all orders placed on the following website: <a href=\"http:\/\/www.reineraiko.ch\">www.reineraiko.ch<\/a>. Acceptance of these GCS is affected by making the said conditions available and the consumer&#8217;s acceptance to be subject to them at the bottom of the page.<\/p>\n<p><strong>II Service<\/strong><\/p>\n<p>2.1 Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 undertakes to offer the services, products and offers for as long as they are visible on the site, within the limits of available stocks. Raiko Lashes Beauty \/ Reine Raiko beaut\u00e9 reserves the right at any time to modify the scope of the services or to suspend the execution of certain services.<\/p>\n<p>2.2 Upon receipt of your order, a check of the availability of the product(s) ordered. In the event of unavailability, Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 undertakes to check the availability of the product(s) ordered within <strong>30 <\/strong><strong>days <\/strong>from the validation of the order:<\/p>\n<ul>\n<li>To deliver the ordered product to you; or,<\/li>\n<li>To offer you a similar product at a similar price; or,<\/li>\n<li>You will receive a refund if the amount of the product is more than CHF 200 or in the form of a voucher if the amount of the product is less than CHF 200.<\/li>\n<\/ul>\n<p>Within 30<strong> days following<\/strong> the issue of a voucher, a request for cancellation and refund (containing\u00a0\u00a0 the order\u00a0\u00a0 number\u00a0\u00a0 and full\u00a0\u00a0 contact\u00a0\u00a0 details) may\u00a0\u00a0 be sent by\u00a0\u00a0 post against acknowledgement of receipt to the following address:<\/p>\n<p><em>Raisa Schiopu (Raiko Lashes &#038; Beauty\/ Queen Raiko Beauty), Avenue de France 40, 1004 Lausanne.<\/em><\/p>\n<p>2.3 In the event of a stockout on certain products in your order, the order will still be dispatched without these products.<\/p>\n<p><strong>III Conclusion of the contract of sale<\/strong><\/p>\n<p>3.1 The overview of offers, services and products on the website is only valid as an offer for the provision of goods and\/or services by Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9. Every order that is subsequently confirmed by &#8220;<strong>double-clicking<\/strong>&#8220;, constituting an electronic signature, is deemed to constitute acceptance of the offer.<\/p>\n<p>3.2 The contract shall be deemed to have been concluded on the day of receipt of the order confirmation.<\/p>\n<p>3.3 The sale of the products and services presented on the website is reserved for consumers domiciled in Switzerland. In the absence of a domicile, the sale is open to consumers having their usual residence in Switzerland.<\/p>\n<p><strong>IV Prices and terms of payment<\/strong><\/p>\n<p>4.1 The prices in the catalogue available on the site are indicated in Swiss francs, net amounts, including VAT and guaranteed. Prices do not include order processing, transport or delivery costs. Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 reserves the right to modify prices at any time, the rate applicable to a service being that in force at the date of the order placed.<\/p>\n<p>4.2 Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 has chosen to choose two methods of payment\u00a0in order to best satisfy the availability of its consumers. In the case of <strong>payment by PayPal,<\/strong> payment is made via a highly secure bank server. In the case of <strong>payment by bank transfer<\/strong> Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 shall bear the costs associated with the transactions.<\/p>\n<p>4.3 Payment of the price is due as soon as the order is placed. In the event of non-payment, Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 reserves the right not to provide its services in accordance with Article 82 of the Swiss Code of Obligations (SR 220).<\/p>\n<p>4.4 In the event of total or partial non-payment, Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 reserves the right to refuse to honour an order from the same consumer with whom a payment dispute is in progress.<\/p>\n<p><strong>V Delivery<\/strong><\/p>\n<p>5.1 Orders are delivered to <strong>the delivery address <\/strong>indicated during the ordering process. Subject to good reason, the delivery address cannot be changed between the online order and receipt of the order.<\/p>\n<p>5.2 As soon as the order has been validated, an available item is dispatched within an average of 2-3 working days.\u00a0 In other cases, the missing item will be ordered from the suppliers, availability may vary between 3-30 days depending on the type of products ordered.<\/p>\n<p>5.3 Available items are sent by Swiss Post <strong>within 5-8 <\/strong>working <strong>days. <\/strong>These deadlines are for information purposes only and Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 cannot be held responsible for any failure to comply with these deadlines, nor can it be held liable for interest on arrears.<\/p>\n<p>5.4 Upon receipt of the delivery, the buyer is <strong>obliged to check <\/strong>the status of the orders received as soon as he can. Any anomaly concerning the delivery (damage, missing product in relation to the delivery note, damaged package, broken products, etc.) must imperatively be indicated on the carrier&#8217;s delivery slip in the form of &#8220;handwritten reservations&#8221; duly detailed, dated and accompanied by the buyer\u2019s signature.\u00a0 In addition, the buyer must also report<strong> this anomaly\u00a0\u00a0 <\/strong>by\u00a0\u00a0 sending\u00a0\u00a0 Raiko\u00a0\u00a0 Lashes\u00a0\u00a0 &#038;\u00a0\u00a0 Beauty\u00a0\u00a0 \/\u00a0\u00a0 Reine\u00a0\u00a0 Raiko\u00a0\u00a0 beaut\u00e9\u00a0\u00a0 a\u00a0\u00a0 letter\u00a0\u00a0 against acknowledgement of receipt setting out the said claims within 2 working days of delivery.<\/p>\n<p>5.5 If the defect in the product ordered is claimed after the deadline, the claim will be deemed to be definitively rejected, subject to the notification of a hidden defect.<\/p>\n<p><strong>VI Warrant<\/strong><\/p>\n<p>6.1 The product is presumed to be in conformity with the contract if it corresponds to the description\u00a0 given\u00a0 and\u00a0 the\u00a0 qualities\u00a0 presented\u00a0 by\u00a0 the\u00a0 seller\u00a0 on\u00a0 his\u00a0 Internet\u00a0 site;\u00a0 if\u00a0 it\u00a0 is suitable for any special use sought by the buyer, if the buyer has informed the seller at the time of the conclusion of the contract and the seller has accepted it; if it is suitable for the uses\u00a0 for\u00a0 which\u00a0 products\u00a0 of\u00a0 the\u00a0 same\u00a0 type\u00a0 are\u00a0 normally\u00a0 used;\u00a0 if\u00a0 it\u00a0 has\u00a0 the\u00a0 quality\u00a0 and performance customary for a product of the same type which the buyer may reasonably expect,\u00a0 having\u00a0 regard\u00a0 to\u00a0 the\u00a0 nature\u00a0 of\u00a0 the\u00a0 goods\u00a0 and,\u00a0 where\u00a0 appropriate,\u00a0 taking\u00a0 into account public statements made on the specific characteristics of the product by the seller, by the producer or by his representative, in particular in advertising or labelling.<\/p>\n<p>6.2 The product can be the subject of a <strong>request for return<\/strong>, within 7 days following delivery for retraction, within 15 days for the return of a defective product. Any claim made outside these deadlines will not be accepted subject to just cause. The returned product will only be accepted if it has been kept in its original state, in particular with its original packaging, being suitable for re-marketing. No retraction will be accepted if the returned product is unsuitable for re-marketing. Failing this, the product will be returned to the buyer at his own expense.<\/p>\n<p>6.3 In order to identify and process returns in the best possible way, any product that needs to be returned must be the subject of a return request to Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9, failing which it will be refused. As soon as the return has been established and agreed, the buyer has 15 days to return the product to the seller. Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 is not responsible for the return shipment. The sender of the package must take the necessary measures to ensure that the package arrives at its destination, in particular with the relevant postal services.<\/p>\n<p>Upon receipt of the returned package, the seller takes the liberty of checking the\u00a0conformity of the returned product. If the returned product is not in conformity, if the return has been made under the wrong motive, it will be refused and will be sent back to the buyer, at his expense. In the event of a wrong reason, the buyer will have the possibility to requalify the reason for the return and initiate a new return request.<\/p>\n<p>6.4 In case of return for retraction, after receipt and acceptance of the returned order,\u00a0depending on the nature of the product, the available stocks and according to the buyer&#8217;s wishes, an exchange product of equivalent value may be sent back. The return costs in the event of retraction remain the responsibility of the customer.<\/p>\n<p>6.5 In the event of a <strong>lack of conformity, <\/strong>provided that the buyer has complied with the rules concerning the inspection of the item and the notification of defects, Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 undertakes to ascertain the defective product, replace it or reduce the price for the loss in value, without additional costs, subject to the liability of the manufacturer(s).<\/p>\n<p>6.6 In the event of the package being returned by the service provider responsible for delivery\u00a0with the mention <strong>&#8220;Does not live at the address indicated&#8221;, depending on the <\/strong>nature of the product, available stocks and according to the buyer&#8217;s wishes, it is possible to reship the initial order, on request and at the buyer&#8217;s expense. In this case, please contact<\/p>\n<ul>\n<li>By phone: +41 78 608 55 36<\/li>\n<li>By post (against acknowledgement of receipt):<\/li>\n<\/ul>\n<p><em>Raisa Schiopu (Raiko Lashes &#038; Beauty\/ Queen Raiko Beauty), Avenue de France 40, <\/em><em>1004 Lausanne.<\/em><\/p>\n<p>6.7 In the event of <strong>refusal of the package at the time of delivery, <\/strong>due to obvious traces of openings and\/or shocks, it is possible to reship the initial order, on request. In this case, please contact:<\/p>\n<ul>\n<li>By phone: +41 78 608 55 36<\/li>\n<li>By post (against acknowledgement of receipt):<\/li>\n<\/ul>\n<p><em>Raisa Schiopu (Raiko Lashes &#038; Beauty\/ Queen Raiko Beauty), Avenue de France 40, <\/em><em>1004 Lausanne.<\/em><\/p>\n<p><strong>VII Liability <\/strong>(rc, product defect, supplier)<\/p>\n<p>7.1 In the event of a breach of its own contractual obligations under these GTC, Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 shall be liable to the purchaser without limitation for direct and proven damage caused by Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 through unlawful intent or gross negligence.<\/p>\n<p>7.2 Any liability for collateral, indirect and consequential damages is expressly excluded.<\/p>\n<p>7.3 Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 reserves the right to exclude any liability arising from product defects, design faults, manufacturing faults or presentation faults for which it is not responsible, in particular any damage resulting from bodily injury, material damage or moral harm, in accordance with the Swiss Federal Law on Product Liability (SR 221.112.944).<\/p>\n<p><strong>VIII Intellectual property and data protection<\/strong><\/p>\n<p>8.1 The Internet catalogue and all content accessible in the shop is protected by copyright and is the exclusive and complete property of Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9, unless otherwise agreed.\u00a0 Reproduction (in whole or in part), distribution, transmission (electronically or by other means), modification, linking or use of the contents for illegal or immoral purposes is prohibited without permission.<\/p>\n<p>8.2 All personal data will be treated as confidential.\u00a0 The information necessary for the management\u00a0\u00a0 of\u00a0\u00a0 the\u00a0\u00a0 order\u00a0\u00a0 will\u00a0\u00a0 be\u00a0\u00a0 subject\u00a0\u00a0 to\u00a0\u00a0 computer\u00a0\u00a0 processing\u00a0\u00a0 and\u00a0\u00a0 may\u00a0\u00a0 be communicated to associated companies as part of the management of the order.<\/p>\n<p>8.3 In accordance with the European General Regulation on Data Protection (RGPD), you have the right to access, modify, rectify and delete data concerning you at any time. Any request may be addressed to<\/p>\n<p>By post (strongly recommended against acknowledgement of receipt) to:<\/p>\n<p><em>Raisa Schiopu (Raiko Lashes &#038; Beauty\/ Queen Raiko Beauty), <\/em><em>Avenue de France 40,<\/em> <em>1004 Lausanne.<\/em><\/p>\n<p>By mail: <em>raisa.schiopu@gmail.com<\/em><\/p>\n<p><strong>IX Final provisions <\/strong>(place of jurisdiction, applicable law, amendments to the GTC)<\/p>\n<p>9.1 The place of performance for the characteristic services is the headquarters of Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 in Lausanne.<\/p>\n<p>9.2 Raiko Lashes &#038; Beauty \/ Reine Raiko beaut\u00e9 reserves the right to amend these GTC at any time. The GTC in force on the day of the order will apply to the order.<\/p>\n<p>9.3 Should one or more provisions of these GTC be or become null and void or unenforceable, in whole or in part, this shall not affect the validity of the remaining provisions of these GTC. In such a case, the parties will replace the null and void and unenforceable provision with a valid and enforceable provision that meets the economic purpose of the provision to be replaced to the greatest extent possible. This also applies in the event that these GTC should contain a loophole in the regulations.<\/p>\n<p>9.4 Swiss law shall apply exclusively to these GTC and to any disputes arising from the contract between the buyer and the seller.<\/p>\n<p>9.5 The exclusive place of jurisdiction for any dispute between Raiko Lashes &#038; Beauty \/ Reine\u00a0Raiko beaut\u00e9 and any buyer is at the registered office of the seller.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7331","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General terms and conditions of sale - Reine Raiko<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reineraiko.ch\/it\/general-terms-and-conditions-of-sale\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General terms and conditions of sale\" \/>\n<meta property=\"og:url\" content=\"https:\/\/reineraiko.ch\/it\/general-terms-and-conditions-of-sale\/\" \/>\n<meta property=\"og:site_name\" content=\"Reine Raiko\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-04T09:13:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/reineraiko.ch\/it\/general-terms-and-conditions-of-sale\/\",\"url\":\"https:\/\/reineraiko.ch\/it\/general-terms-and-conditions-of-sale\/\",\"name\":\"General terms and conditions of sale - Reine Raiko\",\"isPartOf\":{\"@id\":\"https:\/\/reineraiko.ch\/it\/#website\"},\"datePublished\":\"2021-02-09T07:27:55+00:00\",\"dateModified\":\"2024-03-04T09:13:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/reineraiko.ch\/it\/general-terms-and-conditions-of-sale\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/reineraiko.ch\/it\/general-terms-and-conditions-of-sale\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/reineraiko.ch\/it\/general-terms-and-conditions-of-sale\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/reineraiko.ch\/it\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"General terms and conditions of sale\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/reineraiko.ch\/it\/#website\",\"url\":\"https:\/\/reineraiko.ch\/it\/\",\"name\":\"Reine Raiko\",\"description\":\"Lashes &amp; 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